Return Policy  YOUR SATISFACTION IS GUARANTEED

No refunds or returns on custom orders.

Your order (non-customized) can be returned within 45 days. 

If an item is unsatisfactory, we would greatly appreciate knowing why – 

so please provide an explanation and your preference:  replacement or refund.

^{Shipping Information}

Your credit card is not charged until the day your order ships.

Custom items or items not in stock may require up to 10 business days to ship.

Choose your shipping method at checkout time...

UPS Ground (approximately) within the Continental United States  (No Post Office Boxes):

Order totals up to $50.00:        $10.95 via UPS Ground

$50.01 - $100.00:                      $12.95 via UPS Ground

$100.01 - $300.00:                    $16.95 via UPS Ground

Order totals over $300:             FREE via UPS Ground

 

 

Oversized items will be at UPS cost.

 

Choose a faster UPS service  -  to the Continental US and pay only:

             3 DAY, 2 DAY, NEXT DAY              UPS cost

UPS Shipping outside the Continental US:

            Call  719 783-4010 for an estimate

_{United States Postal Service to the Continental United States:}

Same scale as UPS rates above.

Gift Wrapping

We can gift wrap and personalize your order for $8.

Please use the " Special Instructions" box at check out time to indicate that you would like your purchase gift-wrappedand $8 will be added to your order total.

You may also use the " Special Instructions" box to send a personalized message with your gift.

Privacy Policy for our retail customers

We do not convey your information to anyone.  NO SPAM.

If you order – a few trusted employees will see and have access to your information so that your order can be processed.

If you request a catalog your name will be added to our private mailing list and will not be shared.

We may email or snail mail an occasional advertisement to you.

If you wish to be removed from our mailing list, send an email to cowboygifts@hotmail.com with the word "remove" in the subject line.

Secure Ordering

Your order is transmitted to us by email through a secure SSL encrypted server. If you order by credit card, part of your credit card number is sent with your order – we then access the remainder of your CC number with a user ID and password through the encrypted server. From our web site provider:

"Now in its third generation, Stronghold is a secure SSL web server for Unix with full–strength, 128–bit encryption. Based on the popular Apache web server, Stronghold adds a host of benefits which make it world leader."